Terms of Service

Last updated: 3 October 2026 · Türkçe

These terms govern your use of the intordia.com website and the intordia.app platform (together, the “Service”). By signing up for or using the Service you accept these terms. If you accept them on behalf of a business, you confirm that you are authorised to bind that business. If the Turkish and English versions differ, the Turkish version prevails.

1. Service provider

2. The Service

intordia.app is an online software service that lets businesses manage their customer records, sales processes, WhatsApp, Instagram and Messenger conversations, e-mail archive, calendar and bookings, workflows and digital marketing reports in one place. Its content and features may change over time.

The Service is intended for businesses and is used for commercial or professional purposes, not as a consumer.

3. Accounts

• You must provide accurate and up-to-date information when signing up.
• You are responsible for keeping your account and password secure. We recommend turning on two-step verification. Tell us immediately if you notice unauthorised use of your account.
• The person who creates a company account is its owner and decides who joins and what permissions they have.
• You must be at least 18 years old to use the Service.

4. Acceptable use

When using the Service you agree not to:

• send or store content that is unlawful, deceptive, abusive or infringes others’ rights;
• send bulk unsolicited commercial messages without consent (including under Turkish Law No. 6563 and the Message Management System rules);
• break the rules of the services you connect — in particular the WhatsApp Business Messaging Policy, Meta Platform Terms and Commerce Policy, and Google and Microsoft terms of service;
• try to bypass the Service’s security, access other companies’ data, or send automated requests that overload the system;
• reverse engineer, copy or resell the Service without permission.

If these rules are broken, we may restrict the Service or close the account after notifying you. Where there is a serious security threat or a legal requirement, we may take temporary measures without prior notice.

5. Your data

• Data you enter into the Service and data received through channels you connect (“Customer Data”) belongs to you, the Customer.
• The Customer is the controller of Customer Data; we process it as a processor only to provide the Service and according to your instructions. Details are in our Privacy Policy. On request, we will sign a separate data processing agreement.
• When processing your own customers’ data, you are responsible for your obligations under KVKK, the GDPR and other laws (transparency notices, consent where required, consent for commercial messages, etc.).
• You can export and delete your data at any time.

6. Third-party services

The Service works with third-party services such as Meta, Google and Microsoft. Their outages, rule changes, fees (for example WhatsApp messaging fees) and decisions about your account (for example restricting a number) are outside our control. Fees charged by these services are payable by you directly.

7. Messaging channels (WhatsApp, Instagram, Messenger)

• You are responsible for obtaining the required consent (opt-in) before messaging people, following Meta’s template message and 24-hour customer service window rules, and not sending unsolicited bulk messages.
• If a person tells you they no longer want to receive messages, you will not send them further commercial messages.
• If Meta restricts or disables a number, Page or account, that channel may stop working in the Service. We are not responsible for that decision or its consequences.
• When using these channels you comply with the WhatsApp Business Messaging Policy, the Meta Platform Terms and Meta’s other terms.

8. AI add-on

• AI features are optional and work only after the company admin turns them on and accepts their terms.
• Summaries, drafts and suggestions produced by AI may be wrong or incomplete. Checking them before use is your responsibility; suggestions are never written to records until a person approves them.
• If you turn on the add-on, you are responsible for informing the people whose conversations will be processed.

9. Fees

Paid plans, prices and payment terms are shown in the platform. Price changes are announced in the platform or by e-mail before they take effect. Paid features may be restricted if fees are not paid.

10. Availability

We take reasonable care to provide the Service without interruption or errors, but interruptions may occur due to maintenance, updates, third-party outages or causes beyond our control. We announce planned maintenance in advance where possible. Unless we give an express written commitment, the Service is provided “as is”.

11. Intellectual property

We own the rights in the Service’s software and design and in the “Intordia” name and logo. These terms give you the right to use the Service for your own business during your subscription and do not transfer any other rights. We may freely use suggestions and feedback you send us to improve the Service.

12. Limitation of liability

To the extent permitted by law, we are not liable for indirect damages, loss of profit or data, or damages caused by third-party services. Our total liability is limited to the amount you paid us for the Service in the 12 months before the event giving rise to the claim. These limits do not apply to damages caused by our intent or gross negligence, or to liability that cannot be limited by law.

13. Indemnity

You agree to cover losses arising from third-party claims against us (including from Meta) caused by your use of the Service in breach of these terms, the law, or the terms of services you connect.

14. Force majeure

We are not liable for failing to meet our obligations while events beyond our control continue, such as natural disasters, epidemics, war, widespread power or network outages, cyber attacks, decisions of authorities, or outages of the infrastructure providers we use. If such an event lasts longer than 60 days, either party may terminate.

15. Termination

You may close your account or company account at any time. We may close an account if these terms are broken, or if we discontinue the Service entirely. If we discontinue the Service, we will announce it at least 30 days in advance and let you export your data during that period. When data is deleted after a company account is closed is described on the Data deletion page.

16. Changes

We may update these terms when needed. We announce important changes in the platform or by e-mail at least 30 days before they take effect. Changes required by law may take effect sooner. Continuing to use the Service after a change means you accept the new terms.

17. Notices

We send notices to the e-mail address registered to your account or inside the platform, and they are deemed received when sent. You can send notices to us at info@intordia.com.

18. Evidence

In disputes, the Service’s system and transaction records may be used as evidence under Article 193 of the Turkish Code of Civil Procedure (No. 6100). Your right to submit counter-evidence is reserved.

19. Governing law and jurisdiction

These terms are governed by the laws of the Republic of Türkiye. The courts and enforcement offices of Kırıkkale have jurisdiction over disputes.

20. Contact

Questions: info@intordia.com